Zalora.com
Business-to-consumer (b2c)
Zalora is Asia’s leading online
fashion destination. We are the largest and fastest growing fashion focused
e-commerce site in Southeast Asia. Founded in early 2012, we are present in
Singapore, Indonesia, Malaysia & Brunei, the Philippines, Thailand, Vietnam
and Hong Kong.
ACCESS CONTROL AND SECURITY
·
Access Control (email and password / facebook
login)
·
Security measure
( NORTON SECURED : Secure payment with SSL –
Encryption & PCI DSS APPROVED
PROFILING AND PERSONALIZING
Personal
details ( name , email, birthday, password, language , shipping & billing
address)
SEARCH MANAGEMENT
·
Parametric-based
search
CONTENT MANAGEMENT
–picture, brand, price , discount
CATALOG MANAGEMENT
– brand , sale, new product

PAYMENT
·
SHOPPING CART & PAYMENT METHOD SUPPORT ( Mastercard,
visa, Paypal, CIMB Clicks, IPay88, Maybank2u)
COLLABORATION AND TRADING
having any question, customer can contact Zalora by the hotline given
ebay.com
Consumer-to-consumer (c2c)
ebay is a
marketplace that allows users to offer, sell and buy just about anything in a
variety of pricing formats and locations. The actual contract for sale is
directly between the seller and buyer. eBay is not a traditional
auctioneer.
ACCESS CONTROL AND
SECURITY
·
Access Control (username/email and password)
PROFILING AND PERSONALIZING
·
Profile
management and personalisation
User feedback
Parametric-based search
CATALOG MANAGEMNT
PAYMENT
·
Payment method support – paypal , paypal credit
, credit or debit card
Collaboration and
trading-ebay commnunity center, discussion board, answer center
In conclusion, both sites have its pros and cons, its similarities
and differences. In the size of content, Ebay.com definitely has more
variation because it sells many kinds of items and some of the items are not usually
found in regular stores but it may not be meet up with customer standard or
good and best condition. So, I
prefer to Zalora.com because of its reliable. They sell branded
items with best condition and have a return policy with 3 rules which are
within 30 days of purchase, unworn and unused with the original tags still
attached and in the original packaging which must be in the original condition.
This ensures that if the consumer is unhappy with what is shipped to them, they
can get a refund.













